A basic selling skills course customized for CB line;
1- Prospecting (customer profiling).
2- Selling process;
- Pre-call planning; (data mining, setting SMART objective & planning call scenario).
- Call; (Monroe's motivational sequence).
- Post-call analysis.
3- Retaining & growing profitable customers.
1- Prospecting (customer profiling).
2- Selling process;
- Pre-call planning; (data mining, setting SMART objective & planning call scenario).
- Call; (Monroe's motivational sequence).
- Post-call analysis.
3- Retaining & growing profitable customers.
You can download the presentation here:
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